Rosewood Collection Singapore makes your order fuss-free. All orders come with free delivery and installation subject to our terms and conditions.

Free Delivery Eligibility

Any order of our rosewood table slab qualify for one complimentary delivery to a single location in Singapore. Make our job fuss free and your order comes inclusive of delivery and installation charges!

Complimentary Delivery Service

Our complimentary delivery includes:

• Transport and installation of rosewood table slabs and table legs ordered from us.

• Delivery to one location in Singapore

• Delivery up to street level or lift-landing level (provided the lift fits the wood table slab)

• Service hours: Monday to Friday, 9am to 6pm

Additional fees apply for specialised delivery or installation requirements:

• Staircase carrying: $50 per floor as each piece weighs 100kg to 250kg

• Craning services subject to quotation

• Special installation requirements

Delivery Scheduling

Scheduling Process

• You will receive notification approximately one week before your scheduled delivery

• We will provide a specific date and time window

• While we try to accommodate specific date requests, these cannot be guaranteed until final scheduling

Delays

• Transport is subject to various factors that may cause occasional delays

• Our team will contact you promptly if any delay is anticipated

Rescheduling and Redelivery

**Important:** Orders are collected by our delivery partners one day before delivery.

• Changes requested within 24 hours of delivery will incur redelivery fees

• Redelivery fees start from $300, depending on order size

Storage Policy

• All our wood slabs are ex-stock in Singapore. We can deliver with a lead time of 1 week if you require.

• We do accept orders up to 3 month in advance with a 50% deposit

• Storage requests after the initial delivery date will incur additional fees at $300 per month

• Storage availability is subject to space and cannot be guaranteed

• Storage fees vary based on quantity and duration

Delivery Reception Requirements

Customer Responsibilities

1. Ensure a trusted representative is present during the delivery window

2. Inspect items upon delivery and send photos and video of the quality received to our customer sales representative.

3. Submit any damage claims immediately during delivery

4. Provide clear installation instructions if specific requirements exist

**Important:** Damage claims will not be accepted after the delivery team has departed.

Installation Instructions

- Your on-site representative's instructions are considered final

- These override any prior communications

- We cannot be held responsible for property damage during delivery

Access Requirements

It is the customer's responsibility to ensure:

1. Safe and ready access for delivery team

2. All required deposits and permissions from building management are secured

3. Installation area is clear of:

- Obstacles

- Decorative items

- Renovation debris

- Other obstructions

**Note:** If access is not available within 15 minutes of arrival, delivery will be cancelled and redelivery fees (starting from $300) will apply.

Staircase Access

- All staircase carrying incurs a service fee of $50 per floor

- Maximum floor restrictions may apply based on item weight ranging from 100kg to 250kg

- Failure to notify of staircase requirements in advance will result in:

- Delivery cancellation

- Redelivery fees (from $300)

Furniture Disposal Services

- Available upon request

- Must be arranged in advance

- Fees start from $200 per item

- Quote provided based on Size, Material, Quantity.

- On-spot disposal requests subject to truck space availability

Contact Information

For delivery inquiries or specialized arrangements, contact your sales representative managing your order.

Policy Updates

Rosewood Collection Singapore reserves the right to modify this shipping policy at any time. Changes will be effective immediately upon posting.